Shipping policy
Shipping & Delivery Policy – Helra
Thank you for shopping with Helra. We are committed to providing reliable shipping services and clear delivery information to ensure a smooth and secure shopping experience for our customers.
This Shipping & Delivery Policy applies to all orders shipped within the United States.
Order Processing Time
- Orders are processed within 1–2 business days
- Processing days are Monday through Friday
- Orders placed on weekends or public holidays will be processed on the next business day
Order Cut-Off Time
- Daily Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Orders placed before the cut-off time may begin processing the same business day
- Orders placed after the cut-off time will be processed on the following business day
Shipping Method & Delivery Time
Shipping Method: Standard U.S. Shipping
Estimated Shipping Transit Time:
5–7 business days (Monday to Friday)
Total Estimated Delivery Time
- Processing Time: 1–2 business days
- Shipping Time: 5–7 business days
- Estimated Total Delivery Time: 6–9 business days
Please note that delivery estimates may vary due to weather conditions, shipping carrier delays, holidays, or high-order periods.
Shipping Charges
- Free standard shipping on all orders within the United States
- No minimum purchase required
Delivery Address Information
Orders are shipped to the address entered during checkout. Customers are responsible for ensuring that shipping details are accurate and complete before placing an order.
Helra is not responsible for shipping delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Order Changes & Cancellations
If you need to update or cancel your order, please contact us as soon as possible at:
Once an order has been processed or shipped, modifications or cancellations may no longer be available.
Order Tracking
- A shipping confirmation email with tracking details will be sent after your order has been shipped
- Tracking information usually becomes active within 24–48 hours after dispatch
Lost or Delayed Packages
If your package is delayed or appears lost during transit, please contact our support team at support@helra.shop. We will work with the shipping carrier to assist you and help resolve the issue as quickly as possible.
Customer Support
For any shipping questions or assistance, please contact us:
Address: 155-12 32nd Ave, Flushing, NY 11354, United States
Phone: +1 347-392-9868
Email: support@helra.shop
Our customer support team is always available to assist you and provide a smooth, reliable, and stress-free shopping experience.