FAQ
Frequently Asked Questions
Where is Helra located?
Helra operates from the United States.
Our business address is:
155-12 32nd Ave, Flushing, NY 11354, United States
Do you offer free shipping?
Yes. We offer free standard shipping on all orders shipped within the United States.
No minimum purchase is required.
How long does delivery take?
- Order processing time: 1–2 business days (Monday to Friday)
- Shipping transit time: 5–7 business days
- Total estimated delivery time: 6–9 business days (excluding weekends and holidays)
Delivery times may vary during peak seasons or due to carrier delays.
Will I receive an order confirmation email?
Yes. Once your order is successfully placed, you will receive an order confirmation email containing your purchase details.
Do you provide order tracking?
Yes. After your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking details usually become available within 24–48 hours after shipment.
What is Helra’s return policy?
You can find complete information about returns, refunds, eligibility, and timelines in our Return & Refund Policy section available on our website.
How can I request a return?
To request a return, please contact us at:
Please include your order number and the reason for the return in your message for faster assistance.
Are there any items that cannot be returned?
Items marked as final sale may not be eligible for returns or exchanges. Any return restrictions will be clearly mentioned on the product page before purchase.
Customer Support
For any questions or assistance, our support team is ready to help:
Address: 155-12 32nd Ave, Flushing, NY 11354, United States
Phone: +1 347-392-9868
Email: support@helra.shop
We are committed to providing prompt, reliable, and friendly customer support to ensure a smooth shopping experience.